Abstract
Like most centers for teaching and learning (CTLs) in 2020, ours has been engaged in continual, responsive support during the COVID-19 global pandemic. In addition to offering our rapid, knowledgeable, and evidence- based instructional development approaches during this time, we found affective skills—compassion, empathy, and listening—surfaced as crucial components of educational development during this time and during a time where CTL staff themselves were experiencing many of the same emotions. Our experiences offer a familiar snapshot for many CTLs; our center’s ethos of support not only embodied technical and instructional design expertise but also our institutional Jesuit value, caring for the whole person, needed to be at the forefront of our response in ways not seen before and with breaks few and far between.